Let’s face the facts. Your customers may buy insurance because they have to, but how their claims are handled is what truly matters. All too often agents are focused on getting the sale or the renewal, and allow price to be the determining factor, but a policy that doesn’t perform at the time of a loss isn’t a good policy regardless of how low the price. The sales process is the best opportunity to discuss the claims service advantages offered by different carriers with your customer. Take the time to impress upon them the importance of purchasing superior claim service even if that may require a little more premium. 

In addition to discussing claim service during the sales process, you should also follow your customers’ claims activities. Ask your customers to keep you informed of all reported claims and periodically order claim activity reports from the insurance company. Your awareness of claims activity and how your customer’s claim was handled will help you maintain the quality of the product you sell.

Your customer may not appreciate the importance of prompt, accurate claim service until they are stuck waiting for their vehicle to be repaired. Customers want their claims handled without any hassle so they can get back on the road as quickly as possible.

Truckers Insurance Associates understands that your customers are not making money when their vehicles are in the shop. Our commitment to the trucking industry is unprecedented – and the experience we’ve gained serve your customer best when they need it most. Our markets reduce customer downtime by eliminating the need for unnecessary paperwork.